Culture at Work: Table of Contents

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Culture at WORK: Website Content

Working with Conflict
Mediation	The Mediator's Handbook 4th edition website: mediatorshandbook.com Our mediation model: underlying assumptions and values Taking part in a mediation: cultural patterns
Negotiation	Distributive Bargaining Distributive Bargaining Strategies Leverage Ethics in Negotiation The Role of an Agent in Negotiations
Conflict Resolution Skills	Responding to Hostile Language Conflict Approaches 5 Styles Preparing to Confront
Culture at Work
What is Culture	What is "Culture"? Metaphors for "Culture" 3 Metaphors we use in our Consulting Work Create your own Metaphors The Iceberg Metaphor High and Low Context Exercise 4: Culture "embodied"
Cross-Culture Exercises	Exercises in Cross-Cultural Interaction Interpreting Cross-Cultural Incidents Sample Observations Exercise 2: Silent Day Exercise 3: Work Interview Exercise 4: Culture "embodied"
Culture in the Workplace	Ethnography of an Office (Case Study)
Japan
Japanese Culture	Essential, Informed, & Intriguing Sites about Japan (Japan Links page) Japan: Core Cultural Concepts Japanese Characters Polite Fiction Conflict & Control in Japan Same or Different?
Workplace Culture(s)	The "competent" employee The Life of a Salaryman Apologizing to your customer: A Japanese perspective (Case Study) Training Issues in a US / Japan Joint Venture (Case Study)
Communication
Sending and Receiving "Messages"	We need better communication around here. Sending Messages Perception in Communication What is a sign? Are signs real? Codes Redundancy and Convention
Language	Language Conversation Writing Nonverbal Communication in Negotiation Is it lying?: a cross-cultural perspective
JB Intercultural Consulting Services
How we can help your organization	JB Intercultural Consulting Services Jennifer Beer -- Bio Q & A: Jobs and careers

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Culture at WORK is edited and produced by business anthropologist and mediator Jennifer Beer, Ph.D., principal of JB Intercultural Consulting. Her independent consulting practice is located close to center city Philadelphia.

Whether you're looking for training, mediation services, advice in handling a cross-cultural conflict, or a facilitator for important meetings ... We welcome your inquiries, your comments, and your business.